Customer Service
Real people. Real help. No runaround
Big Company Size Isn’t Our Thing. Big Customer Care Is! - The Difference Is Who Answers the Phone.
At Highland Sanitation & Recycling, we believe garbage service is about more than just picking up a cart — it’s about taking care of the people who trust us with their homes and businesses.
The “big guys” may have bigger trucks and bigger advertising budgets, but we believe the best service comes from knowing our customers, answering the phone, and treating every person like a neighbor.
When you call Highland, you won’t get bounced around a call center or wait days for someone to respond. You’ll talk to a real person right here at our office who knows our communities, understands our routes, and is ready to help.
Whether you have a question about your bill, need to make a service change, or just want to make sure something gets taken care of — we’re here for you.
Because at the end of the day, we don’t want to just be your garbage company. We want to be the company you’re happy to recommend to your friends, family, and neighbors.
We live here, work here, and serve the same communities we call home.
No confusing phone trees. No endless transfers. Just friendly people ready to help.
Our customers aren’t account numbers — they’re our neighbors, friends, and community members.
Mistakes happen. What matters is how they’re handled. We listen, respond, and work hard to make things right
From your first call to your weekly pickup, our goal is to provide dependable service with a personal touch.
What makes our Customer Service Different?
The “big guys” can pick up your garbage. We pick up the phone.
For more than 75 years and three generations, Highland Sanitation & Recycling has built our business by doing things the right way — with honesty, integrity, and a commitment to our customers.
Because great service isn’t a department at Highland. It’s who we are.
Whether you're moving in, switching companies, or starting service for the first time, we're excited to help.
✔ No obligation.
✔ No payment required.
✔ We'll contact you with the next steps.